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<h1 class="brand-name">FusionCharts XT</h1>
<h1 class="logo-text">FusionCharts Troubleshooting</h1>
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<p class="style1">If you were unable to see the chart, please check for the following steps.</p>
<p> </p>
<p class="style3">If you only get "chart.", "<strong>FusionCharts</strong>" or "FusionCharts <strong>will load here!</strong>" or similar text shown, check the following: </p>
<ul class="sec-arr-list">
<li>Check if you've copied <span class="style4">FusionCharts</span> folder with all the SWF chart files and JavaScript files present in it, at the right location. </li>
<li>Have you included and provided the path of <span class="style4">FusionCharts.js</span> properly in your <span class="codeInline">html file </span> page? </li>
<li>Is there any JavaScript syntax or runtime errors that might have halted the execution of FusionCharts functions?</li>
<li>Have you given separate names to the chart's JavaScript object and chart's ID?</li>
</ul>
<p> </p>
<p class="style2"><strong>If you get a JavaScript error message saying "'FusionCharts' is undefined" or something similar (depending on browser) </strong></p>
<ul class="sec-arr-list">
<li>Check if you've copied <span class="style4">FusionCharts.js</span> (by default, present in <span class="style4">FusionCharts</span> folder) at the right location.</li>
<li>Check if the path to this JavaScript file is properly provided in your page, under the <span class="style4"><head></span> element.</li>
</ul>
<p> </p>
<p class="style3"><strong>SWF Movie not Loading or No chart shown</strong><br />
When viewing your page containing the chart, if you see an endless loading progress bar in your browser, or<br />
if the right click menu (right click at the place where the chart is supposed to be) shows "Movie not loaded", check the following:</p>
<ul class="sec-arr-list">
<li>Check if you've copied <span class="style4">FusionCharts</span> folder with all the SWF chart files present in it, at the right location. </li>
<li>Check if the SWF path provided in your page is correct.</li>
<li>If you're working on a case-sensitive file system Operating System, check for the case of path and SWF file. </li>
<li>Check if you've Adobe Flash Player 8 (or above) installed on your machine. </li>
<li>Check whether you've enabled your browser to show ActiveX controls. Normally, all browsers are Flash-enabled. </li>
</ul>
<p> </p>
<p class="style1"><strong>"Error in Loading Data" message</strong><br />
If you get a "Error in Loading Data" message in your chart, it means that FusionCharts could not find XML data at the specified URL. In that case, check the following:</p>
<ul class="sec-arr-list">
<li>Check if you've actually provided <span class="style4">dataURL</span> or <span class="style4">dataXML</span>. If you do not provide either, FusionCharts looks for a default <span class="style4">Data.xml </span>file in the same path. However, if that is also not found, it shows the "Error in Loading Data" error. </li>
<li>If you're using dataURL method, paste this URL in your browser to check if it's returning a valid XML. Make sure there are no scripting or time-out errors and a valid XML is being returned. Also make sure that the XML isn't intermingled with HTML content. The data provider page should return clean XML only - not even HTML <span class="style4"><head></span> or <span class="style4"><body></span> tags. </li>
<li>If you've to pass parameters to your dataURL data provider page from FusionCharts, make sure they're URLEncoded in the dataURL, when providing to FusionCharts. e.g., if your <span class="style4">dataURL</span> needs to be <span class="style4">Data.php?id=43&subId=454</span>, you'll need to URL Encode it so that it becomes <span class="style4">Data%2Ephp%3Fid%3D43%26subId%3D454</span>. Only then FusionCharts will invoke the URL with proper parameters appended to it. </li>
<li>When using <span class="style4">dataURL</span> method, make sure that the SWF File and data provider page are on the same sub-domain. Due to Flash's sandbox security model, it cannot access data from external domains, unless otherwise configured. </li>
</ul>
<p> </p>
<p class="style2"><strong>"Invalid XML Data" message</strong><br />
If you get an "Invalid XML Data" message, it means that the XML data document is malformed. Check it again for common errors like:</p>
<ul class="sec-arr-list">
<li>Difference in case of tags. <span class="style4"><chart></span> should end with<span class="style4"> </chart></span> and <strong>not</strong> <span class="style4"></Chart></span> or <span class="style4"></CHART> </span></li>
<li>Missing opening/closing quotation marks for any attributes. e.g., <span class="style4"><chart caption=Monthly Sales'</span> should be<span class="style4"> <chart caption='Monthly Sales' </span></li>
<li>Missing closing tag for any element. </li>
<li>If you're using any special characters in your XML, make sure they're properly encoded. Like, in <span class="style4">dataXML</span> method, % needs to be encoded as %25, & as %26 and so on. In dataURL method, you can provide most of the characters directly, without the need to encode. </li>
<li>In dataXML method, check for conflict of ' (XML Attribute Character) and " (HTML Parameter Character). For example, if you're using direct HTML embedding method, and using " for HTML parameters, then you need to make sure that all your XML attributes use ' as containers. Example: <span class="style4"><param name="FlashVars" value="<chart showLabels='1' showValues='1'>...</chart>" /> </span></li>
<li>If you've quotes as part of your data, XML Encode them to <span class="style4">&apos;</span> Example: <span class="style4"><set name='John&apos;s House' /> </span></li>
<li>To get more information on what the error in XML is, you can either use the Debug Window (explained next) or open the XML in your browser. </li>
</ul>
<p class="style2">If your error is not resolved using any of the above steps, try using the in-built debugger. To know more about debugger, please refer to FusionCharts Documentation. </p>
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